Legal
Complaints
Last updated: 1 July 2025
At Property Link Homes we are committed to providing a high standard of service. If we have fallen short of your expectations, we want to know so that we can put things right and improve.
How to make a complaint
You can raise a complaint with us in any of the following ways:
By email
info@propertylinkhomes.comBy post
Property Link Homes Ltd10–10A North Street
Ripon, HG4 1JY
What happens next
Acknowledgement
We will acknowledge your complaint promptly, and in any event within five business days of receiving it.
Investigation
A senior member of our team will investigate your complaint thoroughly and fairly.
Final response
We aim to provide a full written response within eight weeks. If we need more time, we will keep you informed and explain the reason for the delay.
If you are not satisfied with our response
If you remain dissatisfied after receiving our final response — or if eight weeks have passed and we have not issued one — you may refer your complaint to the Financial Ombudsman Service (FOS), free of charge.
Financial Ombudsman Service
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567 (free from most UK landlines and mobiles)
- Post: Exchange Tower, London, E14 9SR
You must refer your complaint to the FOS within six months of receiving our final response.
Online Dispute Resolution
The European Commission provides an Online Dispute Resolution (ODR) platform for consumers. You can access it at ec.europa.eu/consumers/odr.