Privacy Policy

1. Who we are

Property Link Homes Ltd (“we”, “us”, “our”) is a mortgage and protection broker registered in England and Wales. Our registered office is at 10–10A North Street, Ripon, North Yorkshire, HG4 1JY. We are the data controller for the personal information we collect.

2. What information we collect

We may collect and process the following information about you:

• Name, address, date of birth and contact details
• Financial information including income, outgoings and credit history
• Employment details
• Information about the property you wish to purchase or remortgage
• Information you provide via our website contact form or by telephone
• Technical data such as your IP address, browser type and device

3. How we use your information

We use your personal information to:

• Provide mortgage and protection advice and arrange products on your behalf
• Communicate with lenders, insurers and other third parties on your behalf
• Comply with legal and regulatory obligations
• Respond to your enquiries and requests
• Improve our website and services
• Send you relevant updates where you have consented to receive them

4. Legal basis for processing

We process your personal data on the following legal bases:

• Contract — to perform the advice and arrangement services you have requested
• Legal obligation — to comply with FCA, HMRC and other regulatory requirements
• Legitimate interests — to run our business effectively and improve our services
• Consent — for marketing communications, where you have opted in

5. Who we share your data with

We may share your information with:

• Mortgage lenders and insurance providers to arrange products on your behalf
• Credit reference agencies (where required)
• Compliance and regulatory bodies (e.g. the FCA)
• IT service providers who support our business operations

We do not sell your data to third parties.

6. How long we keep your data

We retain your personal information for a minimum of six years from the completion of any advice or transaction, in line with FCA requirements. Data held solely for enquiry purposes is retained for up to 12 months.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@propertylinkhomes.com.

8. Complaints to the regulator

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact us

If you have any questions about this policy, please contact us: